Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone support articles or start a new discussion below!

Recent Activity

Resolved! Not receiving email notifications of voicemails

I am new to Zoom phone, and I can't believe how incredibly frustrating it is trying to set it up. I have finally gotten a voicemail greeting in place, but I do not receive notifications when someone leaves a voicemail. Does anyone know how I may be a...

Resolved! One-Man Business - Change Voicemail

Hi One man business here - got the Auto Reception (ex 101) routing calls to the one users (100). How do i change the voicemail greeting? My only option appears to be 'Default' and there isnt an EDIT option per the documentation. thanks!

pgckc by Listener
  • 2 replies

Simultaneous Call Queue

I am having some coworkers who are set up under a Call Queue where they receive the Calls Simultaneously. Unfortunately, it seems inconsistent. Many of the members of the team (5-7 people) won't receive every call. Sometimes 3 will get the call at th...

AaronO by Listener | Zoom Partner
  • 14 replies

Why are there two locations to log in/out of call queues?

This might be a silly question, but when should an agent toggle in/out of call queues on the app and when should they use the toggle on the web app profile screen?We've noticed a lot of overflow calls when we have available agents and I wondered if t...

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