Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone support articles or start a new discussion below!

Recent Activity

Resolved! Power Pack - Assign Status

I have power pack and wish to know if I can manually set employees statuses (stati) to something other than away if they are here and just not logged in. Have so many people that will not adopt that it is playing heck with our office. Thanks.

pdz by Listener
  • 2 replies

Wall boards and Phone Recordings - Permission Settings

We are trying to allow a group of managers to have access to reports, wall boards etc in the phone system but we do not want them to be able to listen to recorded calls. Does anyone know how to do that - making custom roles did not work for us! Thank...

phone system

Hello all,Does anyone know if I can set up a Fax Mailbox in Zoom Voice and forward that to an email address? I set up an Auto Attendant with my fax number and set it to forward to an email address. Just looking to see if that is all I need?

RITHVIK1 by Listener
  • 3 replies

Resolved! Set up overflow only for external calls.

We currently use an answering service to take calls whenever our main reception is unable to answer. At the moment, we are having the issue where internal calls to reception that don't get answered are then being forwarded to this answering service, ...

Contacting sales

I want to cancel my Zoom phone because it doesn't work but to do this I have to go through sales, apparently. I've tried the online form but no-one has come back to me after 2 weeks. Does anyone work in the Zoom sales department or do you just pick a...

Zoom calls connecting to my Galaxy 4 Watch

I have a Samsung Galaxy S10. When a call comes in or I manke an outgoing call using the Zoom app, the call is automatically connected to my watch. Each time, as soon as the call engages, I have to push the bluetooth button and toggle to handset. This...

fear11 by Listener
  • 0 replies

Resolved! Zoom Phone Sms deep linking

Hello,I saw that there is an option for deep linking for zoom pone calls. I can link zoom app with URL zoomphonecall:{number} and zoom will automatically call that number. Is there any option for SMS service. I would like to send SMS on the same way ...

milanp93 by Listener
  • 6 replies