Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone support articles or start a new discussion below!

Recent Activity

External Contacts

Hi all,is it possible to add an external address book (60000+ contacts) automatically to a global company addressbook ?LDAP Sync is preferred, but not Active Directory, O365, Exchange, Google , etc. Currently we have a separate LDAP Directory (Estos ...

mkluge by Listener
  • 1 replies

Voicemail indicator on Poly vvx phones

I've have gotten this complaint from a lot of users. Majority of users listen to their voicemails either from email or through the Zoom app, but the phone indicator keeps going off. It's usually fixed by clearing the voicemail on the phone itself, bu...

DOTC by Listener
  • 0 replies

Resolved! Zoom calls are not ringing on desktop or phone

I've searched everywhere for a solution and nothing has worked. My time zone and time are correct, a ringtone is set, I'm showing as available, yet still I'm missing calls. I have my headphones on so that's where I'd prefer calls to ring but even ext...

RRogers by Listener
  • 11 replies

Failed zoom phone transfer

We are having two main issues with the transfer option on the Zoom phone calls. 1) Some calls we receive display the option to transfer and other phone calls do not display the option to transfer on our Zoom apps both on the phone and desktop. 2) Whe...

Outbound Caller ID

What is the best way to have your company name display to the receiver when placing a call? is it recommended to port your original company 's phone number to accomplish this?Problem when using the Main number outbound caller ID, the Zoom assigned nu...

FSfrank by Listener
  • 1 replies

Verification code

Hi, everybody!I started getting a zoom login verification code from different strange sites as OneTwoTrip and YOMCode is it the verification operator had been changed or I got my account hacked?Doe anybody else has this problem?I started receiving th...

Oxana1 by Listener
  • 1 replies

Small Business Implementing Zoom Phone

Very small business implementing the Zoom Phone solution. Years ago I used another vendor and found no need for a physical device/Desk phone. Is that practical with Zoom as well? If I get a Desk phone/Device, is there a wifi option instead of being h...

Cisco 8800 Phones and Corporate/Company Directory

Hello All, We just got some Cisco 8861 and 8851 IP Phones. The first phone I setup is now provisioned and can make and receive calls with the assigned extension/user. However, there seems to be no Company/Corporate Directory on the phone to search. A...

Phone system audio issues

Hi There - I am having significant audio problems with my Zoom audio phone system. I typically use a decent quality sennheiser over the ear headset with a mic but have also had the same problem with blue tooth sets. I can hear the party on the other ...

Resolved! Fax Mailbox

Hello all,Does anyone know if I can set up a Fax Mailbox in Zoom Voice and forward that to an email address? I set up an Auto Attendant with my fax number and set it to forward to an email address. Just looking to see if that is all I need?