Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone support articles or start a new discussion below!

Recent Activity

Resolved! Can't assign my newly purchased Metered Phone Plan.

I currently have nine phone users, five with the unlimited plan and 4 four metered plans. I purchased an additional Metered plan successfully, but when I try to assign it to a users the drop down states the I have 0 (Zero) available. I started a serv...

BCCZoom by Listener
  • 5 replies

Can't Assign Number to Company Location

I want to assign a number to a company location. When I navigate to Phone System Management > Phone Numbers > Unassigned, I have a list of numbers, and I can assign it to a user, but when I try to assign it to a Company Location, it doesn't show any ...

Missing Channel Tab

Good morning, Missing my channels tab in contacts. I have already signed out and back in to see if this would resolve the issue with no luck. Can anyone help? Thank You

msp123 by Listener
  • 3 replies

Proposed Phone Configuration with Zoom

Hi Community, I am being frustrated by Zoom pre-sales support. I want to accomplish the configuration in the photo below. I need both existing phone numbers to go to the auto-attendant. I would be willing to set up 3 auto-attendants which could be id...

David91 by Listener
  • 4 replies

Receiving voice mails from a new number.

Hello,A new member of our staff recently received a new phone number. He is now receiving voicemails, and he has not made any outbound calls. The voicemails are also unrelated to him.What settings should we prioritize to address this issue?

Resolved! Changing Shared Line Voicemail

Hello! I am trying to update my shared line voicemail. I did not create the shared line, but have been added as an extension with permission to access, download, and delete. I am able to change and update my direct line voicemail, but cannot find whe...

External Phone Mask to Number Not Yet Ported

I have a new location we are trying to move from old PBX to Zoom Phone system. I have a number that has not yet ported, how do I make that number the external phone number mask for outbound calling? The only numbers I see are Zoom owned DIDs that we'...

Resolved! Upcoming Changes to SMS

My office (real estate brokerage) does not send text messages to our customers unless they text us first. And even then, it's just quick replies. No active texting campaigns. Am I still required to complete the "Campaign Registration"?