Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone support articles or start a new discussion below!

Recent Activity

I can't receive Zoom verification on my laptop

New setup and I'm adding my Zoom phone number to my personal info. Popup to verify number comes up and I click continue. Where will I see the verification number?I was able to set up my cell phone with a SMS verification number but how do you get SMS...

EdGol by Listener
  • 395 Views
  • 4 replies
  • 0 likes

Resolved! Address Book Creation

I am trying to create a shared address book for my company in Zoom. When I look up how to do that, it says to click "Contact Center Management" in the navigation menu but I don't see that anywhere. Can that have been updated to be called something el...

Yealink Phones "No Connection"

I have several Yealink t33g phones that have the same problem: They're on my network on the right VLAN (get the appropriate IP address and can hit the internet) but are not talking to Zoom to get any information) I already confirmed that the phones a...

Does Zoom Phone SMS 10DLC Requirement apply to everyone?

I got the reminder email from Zoom about "Upcoming Changes to SMS" that seems to imply that my SMS messages won't be delivered by mobile carriers after Feb 1, 2023 -- unless I "register my brand" and "assign my Zoom Phone number to campaigns". The Su...

Ray_Harwood by Community Champion | Customer
  • 1748 Views
  • 25 replies
  • 0 likes

Question about Closed Hours Overflow

When it is outside of business hours, we have Closed Hours Overflow set to forward the calls to an external answering service. My question is before the calls are routed to the answering service does a greeting play, and where would I configure that ...

SSander by Listener
  • 172 Views
  • 4 replies
  • 0 likes