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I need help adding an Admin to Call Queue

I need help adding an Admin to a Call Queue.

Zoom Phone Integration with Salesforce

Hello, I had set up a Zoom phone with salesforce but I am facing some issue while I am trying to connect with zoom in the salesforce it is saying users is not zoom phone users or have no calling plan. please contact your account admin but as per my k...

Resolved! Any possible way to use Yealink T41S desk phones with Zoom phone?

We are in the process of switching over to Zoom phone and i would like to keep using our desk phones (Yealink T41S) if possible.I however found out they are not in the list of compatible desk phones. Is there maybe some way to get them to work?

Resolved! Variable office hrs voicemail conundrum

Hi experts our office hrs are usually 8am to 5pm but is 8.30am to 3.30pm on 2 variable days per week. Our out of hrs voicemail would then ideally acknowledge the shorter day. solutions might be: AR has ‘holidays’ pre-set with the reduced office hrs …...

Resolved! Silent ringtone option on iPhone app

I have had several requests for a silent ringtone option. Users want to see the call coming in, just not hear it. The other thing is that when they pick up the physical phone, the app will continue to ring which is bothering them. I went into Notific...

Finding Call Metrics for in-bound calls?

Can anyone provide insight to help be view ZOOM stats on all inbound calls by Call Count, # Answered, # Misssed, # that went to Voicemail, # that hung up? Where can I find these data?

Resolved! Exceeded the maximum allowed number of concurrent calls

We are getting the message "Exceeded the maximum allowed number of concurrent calls" when calling one of our extensions that's being 'Hot Desked' She logged into a phone upstairs and now no one can call her extension without getting the, 'Exceeded th...

Adding Contacts

If I get a call from an unknown number, is there a way to save the name of that person that called??

Adding a delay to IVR

Is there a way to delay the IVR so it does not directly go into repetition of the options available?

Porting Numbers & Setting Up Desk Phones

Hi All, I am in the process of moving from Ring Central to Zoom Phone. I want to know: 1) If I set up my current desk phones to be compatible with Zoom Phone will it no longer work with Ring Central because my numbers are not ported yet?2) To confirm...

What is the Zoom Phone System?

Recent Activity

I need help adding an Admin to Call Queue

Zoom Phone Integration with Salesforce

Resolved! Any possible way to use Yealink T41S desk phones with Zoom phone?

Resolved! Variable office hrs voicemail conundrum

Resolved! Silent ringtone option on iPhone app

Finding Call Metrics for in-bound calls?

Resolved! Exceeded the maximum allowed number of concurrent calls

Adding Contacts

Adding a delay to IVR

Porting Numbers & Setting Up Desk Phones

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What is the Zoom Phone System?

I need help adding an Admin to Call Queue

Zoom Phone Integration with Salesforce

Resolved! Any possible way to use Yealink T41S desk phones with Zoom phone?

Resolved! Variable office hrs voicemail conundrum

Resolved! Silent ringtone option on iPhone app

Finding Call Metrics for in-bound calls?

Resolved! Exceeded the maximum allowed number of concurrent calls

Adding Contacts

Adding a delay to IVR

Porting Numbers & Setting Up Desk Phones

Community Champion Program