You're invited to Zoomtopia 2022! Our annual user conference will take place in the Americas on November 8-9 and in APAC, Japan, and EMEA on November 17.Learn more about our hybrid event experience
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Bring fluid interactions to hybrid teams with Zoom Huddles
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
Host hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Flexible subscription plans for hardware
An open platform that allows developers to build Zoom apps and integrations.
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Resources that help developers evaluate & build with our solutions
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.Download Center
Download hi-res images and animations to elevate your next Zoom meeting.Browse Backgrounds
2022-10-14 08:11 AM
I have recently come across an issue using my zoom phone.
I will enter a phone number ex. 415-555-1234
Zoom will automatically enter a (1) at the beginning of the number but it is not visible and, therefore, you cannot remove it.
I am having issues because sometimes I get an automated msg that says "the number you have dialed is not long distance. You do not need to add a 1 in front of the number" and then the call won't go through.
Just now, I had a voicemail automated attendant that said "in order to leave a message for the client, please enter their phone number and area code" - this is to cut back on spam messages I assume. When I entered the number, the auto attendant said " 1 415 555 1234" is not a valid number. I didn't enter the 1. Zoom did this on it's own.
2022-10-14 04:32 PM
you may be getting the message about the call not being long distance because the call is within your area code. 'Area Code' is specified on your user profile. if you dial a call to a person in the same area code, you do not have to include the area code. are you using a desk phone, windows client, or mobile client? do all these methods result in the same issue? the addition of the '1' prefix may have something to do with 'Country/Region' on your zoom phone user profile. international standard E.164 defines the international prefix for calls to a number of countries including united states and canada as '+1'. if you are using a desk phone, there is a possibility that some parameter is set to add the prefix '1'. you may be able to do a factory reset on the desk phone to reset the phone's parameters. assuming zero touch provisioning, zoom will reprovision the phone.
2022-10-17 08:24 AM
I've never seen Zoom Phone manipulate entered DTMF codes as when you provided a number to the auto-attendant - are you sure nothing else on your computer is manipulating the number? I would try on a different computer or mobile phone to see if the behaviour still occurs.