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Zoom phone & texting


Can you please help?  I am not able to make outgoing calls or texts.  My mobile device (android, Verizon) is locked on the history screen, not allowing to scroll to the other phone screens (dial numbers to call out, voicemail, or SMS).  I am able to receive calles but can't move to the other screens to dial or text. 

I have uninstalled, reinstalled Zoom app but it hasn't changed access.  It's like it's locked on that one spot.  I can refresh but that is it.  I can't redial a number that is already in history or 


Community Champion | Zoom Partner
Community Champion | Zoom Partner

hi ms-tx,


try completely removing zoom android client completely and reinstalling the latest client.

Uninstall using the Google Play Store

  1. Open the Google Play Store.
  2. In the search bar, type Zoom Cloud Meetings.
  3. Tap Zoom Cloud Meetings.
  4. Tap Uninstall.
  5. When prompted Do you want to uninstall this app?, tap OK
  6. Once completed, reinstall Zoom on the Google Play Store

Uninstall from within Settings

If you are having issues uninstall using the Google PlayStore, or installed Zoom using the APK file, Zoom can also be removed from within the Android settings menu.

Note: Android Settings menus may be different from below due to the Android version or device manufacturer.

  1. Go to Settings on your Android device. 
  2. Tap Apps.
  3. Scroll down, then tap the Zoom app.
  4. Tap Uninstall.
  5. When prompted, Do you want to uninstall this app?, tap OK.
  6. Once completed, reinstall Zoom on the Google Play Store

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.


thanks,  eliot