Discover Zoom success stories and upcoming events! Explore our Customer Success Forum & Events page.
Visit NowEverything you need to work together, all in one place.
Explore Zoom One's Collaboration ToolsConnect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Collaborate over video without scheduling a meeting
Remove the hassle of traditional scheduling with Zoom Scheduler
Simplify communication and drive engagement with Workvivo
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.
Find a Solution for Every EventHost hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Optimize contact center agent performance and engagement
Zoom solutions elevate collaboration across vertical use cases.
Discover Zoom Industry SolutionsEnabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Global Services
Hardware purchase and subscription options
Flexible subscription plans for hardware
Protect certain data at rest with your own encryption keys
An open platform that allows developers to build Zoom apps and integrations.
Explore thousands of apps that work with or within Zoom
Documentation for building with Zoom's technology using SDKs, APIs, and webhooks
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.
Download CenterDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds2022-02-21 01:20 AM
Hi
we are new to zoom phone.
Testing our setup, calling into our zoom phone number, there was a dialtone.
But no user was logged in.
Should the zoom phone not ring if we are not signed in?
our set up is shared line. We tested during normal business hrs. Our overflow is voicemail.
We logged out to see if the inbound call would go straight to voice mail which is what we would like.
Thanks
Richard
Solved! Go to Solution.
2022-02-22 01:22 AM
Hello richard,
there are two options:
a. Users can toggle off all "Call Handling" in their profile "User Settings"
b. Users can set themselves in DND (Do not Disturb)
Kind Regards
Nico
2022-02-24 06:12 AM
For Queues we have a "toggle" feature".
Queue members can toggle on/off their availability to take queue calls. If all members set themselves unavailable then incoming calls will go directly to the overflow destination.
2022-02-22 01:22 AM
Hello richard,
there are two options:
a. Users can toggle off all "Call Handling" in their profile "User Settings"
b. Users can set themselves in DND (Do not Disturb)
Kind Regards
Nico
2022-02-22 01:36 AM
Thank you perfect.
2022-02-22 02:22 PM
Hi Nico!
I should have asked a quick follow up question please!
If all users are logged out, why does zoom phone still ring?!
Should it still ring?
Thanks!
Richard
2022-02-23 02:15 AM
Hello Richard,
Yes that is as per current product design.
When users have the "Call Handling" turned ON and they are not in DND, callers are played with ringing tone for the "Max Wait Time", then calls are connected to Voicemail. This happens even if users are logged out, because the server in the backend is trying to reach mobile devices through push notifications.
Are you using Zoom Phone App on mobile devices and PCs? or PCs only?
Kind Regards
Nico
2022-02-23 03:37 PM
Hi Nico
Thank you,
'This happens even if users are logged out, because the server in the backend is trying to reach mobile devices through push notifications.'
Gotcha.
We'd prefer there is no incoming ringtone (from a customer perspective, they don't get 30 seconds or more of ringtones when there are no users logged in).
99% of the time we are on PCs only.
We use call queues but I guess using shared lines or groups would make no difference?
'"Call Handling" turned ON and they are not in DND'
- please confirm this is the only practical solution?
- I can't find either of these settings on the PC Zoom app , do we need to login via zoom.com to adjust these (hoping not!)
Thanks again for your insight,
Richard
2022-02-24 01:44 AM
How can we stop the server in the backend trying to reach mobile devices through push notifications? Ie stop the caller waiting for no answer when we are all DND / logged out?
we are on PCs and using call queue that overflows after 30 secs to voicemail.
2022-02-23 06:22 PM
Just a 2nd message and also really appreciate an answer to the previous one!
After 45 minutes of testing, the person ringing IN still hears a ring tone despite
- all users logged out
- all users set as 'away'
2022-02-24 06:02 AM
Richard,
once users are set to "Do Not disturb" , incoming calls will go directly to Voicemail.
2022-02-24 06:12 AM
For Queues we have a "toggle" feature".
Queue members can toggle on/off their availability to take queue calls. If all members set themselves unavailable then incoming calls will go directly to the overflow destination.
2022-02-28 12:52 AM
Thank you, I can’t explain why we tried talking out of the call queues. being unavailable and logging out… I suspect there was a user accidentally logged in on a mobile phone.
appreciate your help and I’m glad we haven’t missed anything,
it does now go to voicemail when we are unavailable.