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Reactivation of Zoom Account that Zoom Deactivated

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Jhoy_16

Jhoy_16

Observer

‎2021-08-22 08:04 PM

Good day!

 Four of our members in zoom organization are deactivated their zoom account by the zoom. And we already submit an appeal to activate the account last August 20,2021. May I ask, how many days zoom need to review the appeal to activate the account. And also can we ask the specific reason why zoom deactivated the account of a innocent Grade School Student.

Thank you.

 we really need a response because those account are using in online class.

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RN

RN

Zoom Moderator

‎2021-08-23 02:40 PM

Hi @Jhoy_16, Please contact Zoom Trust & Safety at https://zoom.us/appeals. Thanks!

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RN

RN

Zoom Moderator

‎2021-08-23 02:40 PM

Hi @Jhoy_16, Please contact Zoom Trust & Safety at https://zoom.us/appeals. Thanks!

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Julker

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[YaBoiB]

Hello @Julker , 

 The trust and safety team is the only team at Zoom that can make that determination for those accounts. You can put in a support ticket to the team and see if they can find out from the T&S team the status of the appeal. I apologize that I am not able to help you in this instance. 

https://support.zoom.us/hc/en-us/articles/201362003-Zoom-technical-support

Regards,

B!