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Yesterday our phones worked perfectly, today we have incoming calls but when we answer the line goes dead, same happens when we call out.
So frustrating and upsetting for our clients, it really isn't good enough.
All we did was download the 'new' desktop version. grrrr
the issues you are having may be network related. zoom has a network diagnostic tool for zoom phone that may be helpful in determining what is happening. ask support to enable the tool for you. please see
i have attached a screen shot.
what network speed do you have download and upload? do you have any packet loss? i am in las vegas, nevada, usa and not familiar with what speed tests are available in aud/nz. according to a google search, here are a couple
do you have the same issues with zoom's mobile client for iphone or android with cell data?