Zoom Phone terms of use

[msncookie]

Hello all,

We have two small businesses running from home and are moving those lines to Zoom Phone.  We purchased an extra phone number license for routing personal calls coming to the house, via an auto receptionist.   Is that going to be a problem?  Zoom says Phone is for "business use only" so I don't want to run into some kind of issue down the road.

Many thanks.

[IP-Man · Accepted solution]

@msncookie , routing to personal contacts is not a violation of any terms of Zoom. Just to mind though that routing to external/personal contacts is billed per usage so need to limit the usage on that.

If this has answered or help find a solution to your question , please click the Accept as Solution button below so that others in the Community may benefit as well.

[msncookie]

This will just be incoming/outgoing personal calls (family, doctor's office, etc) to/from a CAP, to keep separate from our two business lines with Zoom.  When Zoom says "business use only", I presume they're trying to discourage Zoom Phone being used for residential VOIP, but in our case it will be a hybrid.  It seems silly for us to buy two VOIP systems just to handle an occasional personal call.  Thanks.