You're invited to Zoomtopia 2022! Our annual user conference will take place in the Americas on November 8-9 and in APAC, Japan, and EMEA on November 17.Learn more about our hybrid event experience
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Innovative video solutions for every meeting space.
Solutions to host impactful virtual and hybrid experiences.
An omnichannel cloud solution optimized for video.
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
An open platform that allows developers to build Zoom apps and integrations.
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Resources that help developers evaluate & build with our solutions
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
I researched the answer to your first question some time ago, and the answer is somewhat complex. Your Zoom internal admin can SET the retention period. To set the Phone Retention policies, here's the step-by step (I think!):
That dialogue looks something like this:
Here, your admin can set the retention period to a number of years, months, or day, with Unlimited as a choice. There are separate settings for each of the items shown.
Also, see this recently updated Zoom Support article (recently revised October 3, 2022) on Zoom Phone policy settings:
I'll research your second and third questions later today and answer separately.
To your second and third questions:
As best as I can tell from going through the documentation and looking through the Phone configuration pages, there’s no way to bulk download any call recordings or voice mail; likewise, there’s no way to organize these recordings into folders. The recordings are attached to users, and you can select individual users from the call logs, and then download individual recordings, but not in bulk.
If bulk downloading is a feature you’d like to see, you should describe your desired feature’s capability in a feature request here:
If I find more positive info later, I’ll come back and let you know here.