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I have 2 users whose incoming calls are going directly to voicemail. They can make outgoing calls without issues and can receive voicemail messages. They can also see the missed call in their history. They both have the Zoom softphone only. When I look at their status both are available so I don't know what to check to see if something is blocked.
A ticket has also been open with Zoom.
If anyone can help, that would be great!
Solved! Go to Solution.
Do you see the logs ? Can you upload here for the calls they received.
Another thing to check is Under Phones numbers, go to their phone number and ensure their inbound calling is not unchecked.
Also, seems like these calls came in after 3.30 PM which is after business hours in call handling ? Can you confirm ? Calls are supposed to go to VM after that time based on your screenshot
If this response helps, please accept the answer as an accepted solution, so others can benefit as well.
Here is the full screen shot for the after hours call handling and it says nothing in enabled. I will ask the users to log out and log back in tomorrow. I did ask them to check for updates and reboot their PC but I know that is different than logging out and back in again.