I have a staff member who only uses Zoom Phone via the mobile app.
He is not part of our main call flow, so he does not receive the incoming calls from the main auto-attendant / number.
Only we can transfer calls to him, or customers can contact him via his external number.
When he's on a call, when another call comes in, it disrupts his current call which is frustrating. Is there a way we can setup the Zoom profile for him to send incoming calls to voice mail when he's busy?
I know the desktop app changes your status to busy, but mobile does not have this functionality?
Are there any options for only mobile users? I presume there would be, please advise.
There aren't any options specific to the Zoom mobile apps pertaining to this. I know that for me with an iPhone, I have the option for Use CallKit switched on in Settings > General, which sends all Zoom phone calls through the standard iPhone Phone interface. When I am on a call using Zoom Phone and receive another call through Zoom Phone or my mobile number directly, it just makes a subtle beep sound and give me the options to Hold + Accept, or Deny. If I select Deny or ignore it, the calls goes to my Zoom Phone voicemail. I don't find it too intrusive.
I don't know if a similar option exists for Android-based phones.