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Just installed Zoom Phone and the desktop app does not ring/no notification appears and rolls straight to VM. Been thru the videos and training. Reviewed my settings and all appears correct. How do I fix this?
A couple of things come to mind. It could be that your status in the Zoom app is set to Do Not Disturb. See first attachment.
Alternatively, the call handing on the Zoom Web Portal for your Auto Receptionist and/or your User Profile for Phone has the Business Hours or Route to are not set the way that you want it to work. See second and third attachments.
I hope that helps!
That helps a lot. You want to set change your Auto Receptionist's "Route to" to go to your Personal User Phone extension (not the voicemail for the Auto Receptionist).
If you can, send a screenshot of your Personal Phone settings page from the Zoom Web Portal to verify what it is doing for you.
You didn't describe how you setup the call flow in your account. By default a one user account I think just has one phone number ring to a default auto receptionist. Did you change that to ring to your extension and/or did you select a direct dial number for your extension that you are using?