Showing results for 
Search instead for 
Did you mean: 

Zoom Phone Functionality with VPN


 Just set up a VPN for my computer, all Zoom functionality was retain EXCEPT phone calls do not connect.  SMS works fine, Zoom calls no problem, phone is a no-go.  


I am a in a solo office with no IT support - so I am trying to troubleshoot as a non-tech professional.


Thanks, Steve


Community Champion | Zoom Partner
Community Champion | Zoom Partner

hi pstevent,


Ask your IT department/ Zoom admin to ensure VPN and firewall has required Zoom Phone ports open.

Zoom network firewall or proxy server settings


You can run network diagnostic tests and let your IT know the results.  You can go to the zoom portal->phone->network diagnosis.



Alternative, suggest running zoom network connectivity tool for zoom phone.

Zoom Network Connectivity Tool


Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.


thanks,  eliot