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2022-09-21 11:03 AM
Just started with Zoom phone - have been able to call out to a couple of customers but just now couldn't call out to an area code that is associated with a region 150 miles away. I got the voice error message "sorry we could not complete this call. your service plan does not include this destination".
2022-09-21 02:00 PM
what zoom phone plan are you on?
are you also located in the united states?
2022-09-21 05:46 PM
Business Pro Plan Unlimited US ?CA
and of course I am in US ... I am in Austin and the area code Zoom wouldn't let me call is in Dallas
2022-09-21 08:40 PM
2022-09-22 08:49 AM
Thanks for this -- when I go to my user the US/CA unlimited is already assigned but the bottom 2 on your .png, underneath he ProPlan assignment, doesn't show up on my end.
2022-09-22 09:11 AM
since you have us/ca unlimited calling plan, you should be able to call out.
in my .png, i show assignment of local telephone numbers (blurred) to user Demo2. do you have a local number assigned to you or are you using the company's main auto attendant local number?
my suggestion is to open a case with zoom.
2022-09-26 03:33 PM
Try going to:
Under Account Management
Scroll to ZOOM PHONE
Click on View/Edit Counties/Regions
Make sure United States is checked