Zoom Phone - Can't Call a US Area Code

[cynamync]

Just started with Zoom phone - have been able to call out to a couple of customers but just now couldn't call out to an area code that is associated with a region 150 miles away.   I got the voice error message "sorry we could not complete this call. your service plan does not include this destination". 

Please help!

[Eliot]

what zoom phone plan are you on?

are you also located in the united states?

Zoom Phone Plans & Pricing | Zoom

[cynamync]

Business Pro Plan Unlimited US ?CA 

and of course I am in US ... I am in Austin and the area code Zoom wouldn't let me call is in Dallas 

[Eliot]

did you assign the unlimited us/canada to yourself in the phone system management>users and rooms?  for an example, please see attached.

[cynamync]

Thanks for this -- when I go to my user the US/CA unlimited is already assigned but the bottom 2 on your .png, underneath he ProPlan assignment, doesn't show up on my end. 

[Eliot]

since you have us/ca unlimited calling plan, you should be able to call out. 

in my .png, i show assignment of local telephone numbers (blurred) to user Demo2.  do you have a local number assigned to you or are you using the company's main auto attendant local number?

my suggestion is to open a case with zoom.

[SteveWA]

Try going to:

Under Account Management

Billing

Scroll to ZOOM PHONE

Click on View/Edit Counties/Regions

Make sure United States is checked