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Browse Backgrounds2022-06-06 10:37 AM - last edited on 2023-04-19 08:48 AM by Bri
I already set up the zoom phone and a plan. However, whenever I am dialing, there is an error saying "Sorry, the requested service is not available in your calling plan"
2022-06-06 09:26 PM
I am having the same problem.
2022-06-07 04:53 AM
We found this to happen when the outbound caller ID displays the the extension number rather than a phone number. It's not clear how the Caller ID is getting changed to the extension.
Select the keypad, in the upper right make sure the 'Caller ID' displays a phone number and not an extension number.
2022-06-07 08:24 AM
I'm also having this issue on a T33G Yealink Phone. I've been unable to resolve this. Any ideas?
2022-06-07 08:38 AM
After reading JasonT's response and doing some digging, my issue was that the phone didn't have an Outbound Caller ID assigned.
In Zoom Admin Portal go to Phone System Management > Users and Rooms > 'your phone' and scroll to Outbound Caller ID. Assign a caller ID from dropdown and save.
2022-06-08 03:02 PM
@Surgimac @GeorgeWay @ZZzZZ Please check under Account management -> Billing -> Current Plans -> Zoom phone ->
View/Edit Countries/Regions and ensure all countries including United States are selected. Also, check that the calling plans have not expired.
And yes, You should have a phone number assigned as Outbound caller id in order to make Outbound ( PSTN ) calls.
Please confirm if that resolves the issues.
2022-06-08 03:06 PM - edited 2022-06-08 03:07 PM
@JasonT By default, Outbound caller id is selected if a phone number has been assigned to a user or if there is a phone number assigned to the site's main Auto Receptionist. If neither, Outbound caller id will not be populated. Further, The User's policy ( Phone system management -> Users and Rooms -> Select User -> Policy ) should have Outbound caller id selection enabled. There are many other considerations that you can read here:
https://support.zoom.us/hc/en-us/articles/360031768431-Frequently-asked-questions-about-caller-ID
Hope that helps. Please confirm
2022-06-08 03:25 PM - edited 2022-06-08 03:26 PM
Thanks all.
My issue was due to the plan not being assigned in my profile before I made the call. I still had the previous plan.
I resolved my issue by going into "phone system management => users & rooms => profile" then assigned the package that I recently subscribed into.