We recently converted to Zoom Phone. We acquired two Yealink VP59 Zoom Phone Appliance hardphones through Zoom's HaaS.
We have discovered the following issues about the resident Zoom app on these devices:
I know that the last two bullet items were eluded to in one of the sessions during Zoomtopia as potential future features.
Any thoughts? Does anyone else have any advice about using the Yealink or Poly Zoom Phone Appliances?
It May not solve all your problems, but here is a guide that should help with call handling. It tells you how to convert to a phone device vs the app. https://support.zoom.us/hc/en-us/articles/4402369493261-Converting-a-Yealink-phone-to-a-Zoom-Phone-A...
Yealink VP59 Quick Convert-- https://support.zoom.us/hc/en-us/articles/4409896053645
Thank you, Chris! 😊
They did come up as Devices (not phones) correctly when connected to our network initially, and then the first step that I performed with Zoom support was the steps in the first article that you listed. It appears that the problems are related to the version of the Zoom app running on the device. It is indeed the most current version available.