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I have end-users that are in need of hearing the voicemail message header when calling in from a third party phone. For example a user that has a wireless phone that they cannot put the Zoom app on are wanting to be able to call into a Zoom voicemail box and listen to the voicemail messages which they can do however they want to be able to hear the voicemail message details like the date/time that the message was received. I've went thru the process to test and the system does not provide an option to listen to the voicemail message header. Is there a hidden option that the end-user can select to hear the header information? Or is there a setting somewhere that can be turned on to give the option of listening to the header information for a voicemail?
Any information anyone could share with their experience on this issue would be greatly appreciated!
This isn't possible today- Zoom are looking at adding this functionality but nothing finalized. This seems like something useful to add for calls when accessing the mailbox from devices and not the App.
I have the opposite issue, and I would like to know if there is a preference option to change it. When I answer my voicemails from my desk phone, I would like to disable the reading of the header and get straight to the message. Is there a way to do that with Zoom?