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VoiceMail Access


As an admin -


Do we have access to check and forward voicemails from our Users? 



Community Champion | Zoom Partner
Community Champion | Zoom Partner

Hi ryanle,


As admin, you can access a user’s voicemails. 

Viewing extensions' voicemail or videomail - Zoom Support


I have not found a way for admins to forward voicemails to another user.  if a user with voicemails departs the company, the admin could change the password and login as the user.  in this case, the admin acting as a user, could share the voicemails with another user.


Users can share their voicemails (forward to another user)

Sharing individual Zoom Phone voicemails - Zoom Support


Access to voicemail inbox can be shared – shared mailbox.

Sharing voicemail inbox access - Zoom Support


Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.


thanks,  eliot

Zoom Moderator
Zoom Moderator

Hi @RyanLe! Did you find @Eliot's reply helpful? If so, please mark it as an accepted solution. Thank you!

Carla (she/her/hers)
Zoom Community Team
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