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2022-10-18 10:43 AM
Hi there. I've noticed my users will record a personalized voicemail greeting for their extension. However, because our phone system is configured for 'business hours' (or open hours), there will be a spot for 2 different greetings (a greeting that will be played during busines hours, and a different greeting to be played during closed hours).
Is it possible to change a setting so the same greeting is used regardless of the time of day? (Without changing the 'business hour settings').
Alternatively, could you easily duplicate a greeting so it can be used for both greetings?
2022-10-18 12:54 PM
I think you will have to manually set them to be the same if not using the default message.
2022-10-20 03:03 PM
If your company sets separate Business Hours and Closed Hours, you would need to link a recorded Greeting to both. If the recorded content is the same though, you can record it for one, and then select it again for the other by clicking Edit > Choose from Asset Library.
I hope that helps!