Ready to set up and use Zoom, but aren't sure where to start? Begin with our onboarding support experience for everything you need to get started.

Get Started
cancel
Showing results for 
Search instead for 
Did you mean: 

Tones dialed with Yealink VP59 Zoom Phone Appliances are not regularly recognized by IVR Systems

FORE-Craig
Participant

Tones dialed with our Yealink VP59 Zoom Phone Appliances (Keypad or App) are not regularly being recognized by IVR Systems. They are running Yealink VP59 91.30.0.21 with Zoom app 5.8.0 (293) and showing up-to-date on the Zoom Device List.

Craig
4 REPLIES 4

Rupert
Collaborator

Hi @FORE-Craig 

 

Is this when dialing out into other people's IVRs, or internally within your own IVR. within the same Zoom Phone account?

Hi Rupert!

 

It is when dialing out into other people's systems. We can hear the tone(s) associated with the keys that we press, but it is as if the tone is not sent or heard by the other systems. It doesn't seem to make a difference if we are responding to the menu prompts with the VP59's hardphone keys, or the VP59's Zoom App display keys, nor with the speakerphone or handset. 

Craig

And is this just a problem from your Yealink VP59 Zoom Phone - or do you have other phones on Zoom Phone where this is NOT a problem?

 

Do you have access to the local config on the VP59?

Yes, the problem is only with our Yealink VP59 Zoom Phones running in Zoom Appliance mode. We also acquired a Yealink SIP-T58A and two Yealink SIP-T54Ws, and they tones are recognized as expected with them. 

 

Yes, I can access the local config on the VP59s via browser.

Craig