You're invited to Zoomtopia 2022! Our annual user conference will take place in the Americas on November 8-9 and in APAC, Japan, and EMEA on November 17.Learn more about our hybrid event experience
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
Host hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Flexible subscription plans for hardware
An open platform that allows developers to build Zoom apps and integrations.
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Resources that help developers evaluate & build with our solutions
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.Download Center
Download hi-res images and animations to elevate your next Zoom meeting.Browse Backgrounds
2021-12-08 03:38 AM
I would like my users to see all parked calls in their site when they go to Phone > Lines in the Zoom app.
The purpose of a parking lot is to quickly answer calls and park them in the parking lot so someone else in the site can pick it up and help the customer. Currently, you can only see your own parked calls which is very limiting.
If users can see all parked calls for their site they can see how long all callers have been parked and pick up the customer that's been parked the longest. This provides a lot of value for customers with high call volume where a receptionist fields most of the calls and parks them for the sales team to pick up.
Does anyone know of a way to see all parked calls for your site? If not, would you find value in this feature if you use the parking lot feature?
2021-12-10 12:27 PM
There isn't a way that I have seen to show all site wide asked calls. It would certainly be a useful tool to have. There is an add-on service called the Zoom Phone Power Pack that we don't have. I don't see it specifically listed as-such though in the features list.
I hope this helps!
2021-12-10 02:33 PM
Thank you for the suggestion, @FORE-Craig . I have the PowerPack enabled on my account, but it doesn't make a difference. I can still only see the calls that I've parked, not parked calls from other users. This would help our users out a lot so I'm hoping others find this idea useful and Zoom can put it on their roadmap.
2021-12-10 06:07 PM
You're welcome, Ry! It's too bad that it's not included in the Power Pack. I feel that you should definitely suggest it as an enhancement! A simple list could be added to the Lines tab of the desktop client app perhaps sorted by the duration that the call has been parked with the info of who parked the call, and an icon to retrieve the call.