You're invited to Zoomtopia 2022! Our annual user conference will take place in the Americas on November 8-9 and in APAC, Japan, and EMEA on November 17.Learn more about our hybrid event experience
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Innovative video solutions for every meeting space.
Solutions to host impactful virtual and hybrid experiences.
An omnichannel cloud solution optimized for video.
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
An open platform that allows developers to build Zoom apps and integrations.
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Resources that help developers evaluate & build with our solutions
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
We're in the process of setting up Zoom Phone for our Sales Team and we're struggling to get the Recording of calls to capture under the activity in Salesforce.
We have turned on Auto Record for the users, however, when we head to the record and try to replay the call it brings up the following error message 'This call log does not have recording!'
However, the recording is saved in Zoom Call Logs as seen. and the call is pulling to other third-party software such as Gong.
Any help or advice from Zoom-Salesforce experts would be really helpful on what we are missing here!
@chrisglenwilson - It appears that they are trying to playback calls from a Call Queue.
ZP/SF integration users are now able to playback Call Queue call recordings.
The requirements are
1) The user attempting to playback the call recording needs to be licensed for ZP and logged into the ZP integration within Salesforce.
2) The user attempting to playback the call recording needs to have access to the Call Queue recordings, this is managed within the ZP admin web portal in the Call Queue section.
Here are the steps on providing call queue recording access to users.
If this answer helped solve your question/issue, please hit the -Accept as Solution- button below.
Any updates on this? We are having the same problem, but we do not have call queues set up. We created Groups for our teams, and enabled call recording through those group settings, but seeing the same error message even when it's clear that the call does have a recording.