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SMS error: "Message could not be sent"

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

After months of trouble-free phone and SMS service (primarily to say that I'm not a new user), this morning all of my text messages result in "Message could not be sent" errors:  

Ray_Harwood_0-1674664963126.png

Not sure if this is related to the 10DLC "campaign registry" issue, or just "something is broken", but the fact that I can't respond personally to anyone texting me is bad for business.

 

I am able to receive SMS, but not send to any number.  I've sent in a Support Ticket.

 

Anyone else experiencing this?


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2 REPLIES 2

FORE-Craig
Community Champion | Customer
Community Champion | Customer

HI @Ray_Harwood 

 

I am able to send and receive. Our 10DLC "Campaign" was approved a couple of weeks ago and I assigned it to our User Phone Numbers.

 

Out of curiosity, did you update your desktop client to 5.13.6? I'm still on 5.13.5.

 

I hope that helps!

 

Craig

FORE-Craig
Community Champion | Customer
Community Champion | Customer

HI again, @Ray_Harwood 

 

I just updated my desktop client to 5.13.6, and it still works fine. Have you tried from the Zoom mobile client?

 

 

Craig