Record a call in progress with Zoom Phone (not a call q)

[dylanhunt]

Can individual users record calls with Zoom phone? 

Not a team that takes calls from a Q.

I have people with individual lines that want to record interviews. Each has their own personal line, nothing is shared.  

[enielsen]

Check the Ad Hoc settings at the Account and Site level. 

https://support.zoom.us/hc/en-us/articles/4402416352909-Changing-call-recording-settings#h_01F7C7WXT...

I *think* once enabled at Account and Site level, also have to enable it per user.

[FORE-Craig]

Hi @dylanhunt 

As @enielsen indicated, you can just turn on Ad Hoc recording at the Site level which would be inherited by all Users; OR you can enable Ad Hoc on a User by User basis under Admin > Phone System Management > Users & Rooms > Users > UserName > Policy. Once enabled, it will be part of the in-call controls to manually start and stop a recording:

https://support.zoom.us/hc/en-us/articles/360036228011-Using-in-call-controls

If the individuals want all calls automatically recorded, you can enable Automatic Call recording at that level too.

I hope that helps!