I am setting up a shared line group for a few users which will ring and go to voicemail. Accessing the voicemail is easy for the users but I am not finding a way for users to record or upgrade the greeting for this line. The admin of the system can do it and I dont see custom roles for shared line groups.
How do you allow for an end user to record or update the greeting? Thanks!
Click the name of the queue, which displays settings for the selected queue
Under the Profile tab, find Admin; click Set
A new browser window pops up with the Role Editor (I also just noticed you can get here from Admin / User Management / Roles and click the Phone tab)
Click the Call Queue Management link
Click the Default Targets tab
Click the Add button and select the Queue you want to work with
From here, you’ll have to play around – I’m not exactly sure how you can make the exact change you want … but this should get you to the point where you have the right selection established, and can (a) create a new Role and (b) edit which users are in that role – for the specific queue.
I hope that helps. If you get stuck, come back and I’ll try to dig a little farther.
Thanks for the info! I think you are referring to Call Queues but I am trying to figure out how we can do this for Shared Line Groups (Phone Management > Shared Lines > Shared Line Group tab). All the user groups that you mentioned are around Call Queues and I never see a Shared Line Group show up in the roles section there.
Review this Zoom Support article to see if the Call Queue can be set up to meet your overall needs, including the user access to change the voice mail greeting. It appears that Call Queues can be set to for simultaneous ringing, which may be your primary operational need.
I hope that’s more helpful! I learn something new on posts like this … thanks for your patience.
This is not available today on Zoom phone. I have placed a feature enhancement request to my account team. I suggest you do the same. The more names tagged to a feature request it's more likely we will see it sooner rather then later.