You're invited to Zoomtopia 2022! Our annual user conference will take place in the Americas on November 8-9 and in APAC, Japan, and EMEA on November 17.Learn more about our hybrid event experience
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Bring fluid interactions to hybrid teams with Zoom Huddles
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
Host hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Flexible subscription plans for hardware
An open platform that allows developers to build Zoom apps and integrations.
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Resources that help developers evaluate & build with our solutions
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.Download Center
Download hi-res images and animations to elevate your next Zoom meeting.Browse Backgrounds
2022-08-09 03:06 PM
I cannot get this to work. There was no set up help from Zoom and you can't get them on the phone. I hate that auto receptionist crap that traps my callers with every incoming call. I hate the extension options, we don't have extensions in my office. The phone is supposed to ring and a live person picks up every time all the time in my office until this zoom phone has almost near killed my business and the personal touch we used to provide. I'm trying to maneuver through this but it's been a week now and no help from Zoom.
2022-08-09 05:51 PM
I've helped a few people, and I'm a "solo Zoom Phone user" myself. I like to start out with this question:
What would you really like to do?
Some people "just want their phone to ring". Others want something more exotic. Tell me and I'll help where I can!
2022-08-09 06:53 PM
I just want the phone to ring and stay online without any issues. Once it's ringing perfectly, I'll never need to change it. I just want it to ring like it's supposed to and I'll move on to other tasks
2022-08-09 07:05 PM
Ideally we would need more details to help you out.
From what you have said, it could be that you have a single DID and a single phone and nothing else. Or could be you have a single DID and multiple phones? Or multiple DIDs and multiple phones? No way to tell from the lack of details you have given.
A DID goes to an Auto Receptionist only if it was configured that way, a DID can certainly ring directly to Zoom Phone extensions.
I'll note here that Zoom Phone is based on extensions as the unique identifier and one can assign one or more DIDs to an extension. An extension can have unlimited number of Zoom apps using it, but only 3 physical phones assigned to it.
Zoom phone extensions are of 2 main types:
Though auto-receptionists, call queues, shared line groups are also extension types.
2022-08-09 07:10 PM
Yeah, @anniescott1 ... it's the "we" part I'm not sure of. If it's just you and you want all calls to come to you, that's easy to set up (with a little guidance). But if there are multiple people involved, knowing who else will do anything with the "Company Number" will help us help you.
2022-08-09 07:16 PM - edited 2022-08-09 07:17 PM
And @anniescott1, you might want to take a quick look at this reply to a previous post... the simple answer to "I just want the phone to ring one person":
It might be the simple thing you're looking for, at the bottom of the thread.
2022-08-12 07:34 AM
If you haven't already resolved this, I'll be happy to coach you through the settings that you will need to make the Zoom Phone System work the way that you would like. My company works similar to yours, it seems. We have a main number that people know about and all of the phones ring at the same time during business hours, or go to voicemail if no one answers and after hours.
2022-08-16 10:40 AM
Were you able to get your Zoom Phone system set up the way that you would like?
2022-08-16 10:42 AM
I was able to get it working the way it is supposed to work. Thank you all.
2022-08-16 10:46 AM