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Hello support team.
i am just a member of the Zoom Community, not part of Zoom's support team.
In general, Zoom does not charge for porting process, has a guide including required forms and has a electronic submission button on the guide. Specific documents required for Portugal include:
Once we receive your number porting request, we will send you an additional document that will need to be completed and signed.
Completed and signed LOA
Copy of recent telephone bill
Copy of Certidão de Registo Comercial (commercial registry certificate)
Copy of legal representative's photo ID
Identity document type and the number is mandatory (Passport, ID, NIF, Residence card).
The signature (or signatures) must be from the person or persons that are legally empowered to sign on behalf of the Company to which the phone numbers were assigned by the Operator.
Please also see porting faq.
Zoom does charge a monthly fee for each telephone number. Please check with zoom sales for pricing in Portugal.
According to chatgpt as of September 2021,
“ANACOM (Autoridade Nacional de Comunicações) requires that number portability requests for both fixed and mobile numbers in Portugal be completed within a maximum of one business day. However, this requirement is subject to the necessary conditions being met, including the correct submission of information by the requesting customer and the agreement between the involved operators.”
“Please note that the specific details of the number portability regulations may have changed since my last knowledge update. Therefore, it's a good idea to consult the official ANACOM website or contact ANACOM directly for the most up-to-date information on local number portability regulations in Portugal.”
Link to ANACOM local number portability regulations:
Please note two defined terms in anacom portability regulations:
DP: Donor or Holder Provider
RP: Recipient Provider
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Thanks for your input. It will be help me.
I already have a Zoom phone number (Global Pro Plan with the international calling add on).
As far as I could remember in order to porte or add an additional zoom phone number it will add 9,30 euro to my bill.
Could someone confirm pls to check the additional cost?