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2022-09-29 09:13 AM
When someone calls me from inside my company using my extension, when it rings to my cell phone I have to now press 1 to answer the call. This recently started happening. It sometimes hangs up when I go to press 1. Has this happened to anyone or does anyone know why this is happening?
2022-09-29 10:23 AM - edited 2022-09-29 10:24 AM
Please log into your account at Zoom.us. From here find phone along the left-hand side. In the middle of the screen select settings. Scroll down to "Call Handling" and click edit next to "Call Handling", in the box that opens you will find a check box for the option to require pressing 1. YOu can find more information on call handling here https://support.zoom.us/hc/en-us/articles/360059966372-Customizing-call-handling-settings.