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We answer incoming calls for two separate companies. When calling in, you know how to great the client based on the incoming caller ID (the name of our company pops up along with the client information). We have a call queue group set up for when our receptionist is out to lunch or on vacation. However, our company name doesn't pop up on the phone display when it rings through. The name of the call queue group pops up instead. How do we change it so we know how to greet the incoming caller?
Have a look at the Set caller ID viewing preferences for redirected calls option on the Zoom Web Portal under Account Management > Account Settings > Zoom Phone (all the way at the bottom of the page) - See attachment.
We have it turned on, and the calls coming in show the name if our Auto Receptionist, which for you would show the name of the Company being called, I assume.
You're welcome! Are you using the Zoom Desktop of Mobile app? Are you sure that you saved it? I just toggled ours off and on, and it did definitely change what was displayed, when I called in to test it.