Discover Zoom success stories and upcoming events! Explore our Customer Success Forum & Events page.
Visit NowEverything you need to work together, all in one place.
Explore Zoom One's Collaboration ToolsConnect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Collaborate over video without scheduling a meeting
Remove the hassle of traditional scheduling with Zoom Scheduler
Simplify communication and drive engagement with Workvivo
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.
Find a Solution for Every EventHost hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Optimize contact center agent performance and engagement
Zoom solutions elevate collaboration across vertical use cases.
Discover Zoom Industry SolutionsEnabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Global Services
Hardware purchase and subscription options
Flexible subscription plans for hardware
Protect certain data at rest with your own encryption keys
An open platform that allows developers to build Zoom apps and integrations.
Explore thousands of apps that work with or within Zoom
Documentation for building with Zoom's technology using SDKs, APIs, and webhooks
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.
Download CenterDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds2023-02-13 08:34 AM
Hi,
I have users that are members to Call Queue and enable automatic call recording in Call Queue Level Pollicy.
In the user Policy the call recording is disabled.
I need all the outbound calls from the Call queue to be recorded (it is already done) but when the member of the Call queue makes an internal call to not be recorded.
is that possible?
Thank you in advance.
Alex
2023-02-13 12:21 PM
Hello Alex,
Welcome to Zoom. There is a setting to allow recording of only Outbound calls and not inbound calls. Does that help ?
Currently, You cannot choose to record calls made only to External ( PSTN ) vs internal extensions only though. I suggest, this setting if the call is internal so members can turn off Automatic recording during internal calls made as a Call Queue member.
Note that this answer is with the assumption that the users are making Outbound calls and receiving inbound calls as call queue members, which requires them to use the Outbound caller id as the Call Queue number.
If this response helps, please accept the answer as an accepted solution, so others can benefit as well.
2023-02-14 07:22 AM
Thank you for your reply.
Basically, we need this to be implemented automatically, not manually by the user.
We need zoom to record only calls related to Queue calls (Inbound and Outbound). Internal calls to other extensions don't need to be recorded.
thank you,
Alex
As I see, this is not possible.
If
2023-02-14 11:11 AM
Hi Alex,
Yes thats right. Good news is that it's on the planned roadmap.
If this response helped, please accept the answer as an accepted solution, so others can benefit as well.
2023-02-14 01:08 PM
Hi @Alex_z
You may want to test it. It seems to me that when calling internally the Caller ID used is the name of the User automatically, which would lead me to believe that it wouldn’t automatically record internal call if not switched on at the User-level. I’m curious.
2023-02-14 01:17 PM
Hi Craig,
Automatic call recording when enabled will record all calls irrespective of user-level settings.