Discover Zoom success stories and upcoming events! Explore our Customer Success Forum & Events page.
Visit NowEverything you need to work together, all in one place.
Explore Zoom One's Collaboration ToolsConnect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Collaborate over video without scheduling a meeting
Remove the hassle of traditional scheduling with Zoom Scheduler
Simplify communication and drive engagement with Workvivo
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.
Find a Solution for Every EventHost hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Optimize contact center agent performance and engagement
Zoom solutions elevate collaboration across vertical use cases.
Discover Zoom Industry SolutionsEnabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Global Services
Hardware purchase and subscription options
Flexible subscription plans for hardware
Protect certain data at rest with your own encryption keys
An open platform that allows developers to build Zoom apps and integrations.
Explore thousands of apps that work with or within Zoom
Documentation for building with Zoom's technology using SDKs, APIs, and webhooks
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.
Download CenterDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds2022-10-06 05:44 AM - edited 2022-10-06 05:49 AM
I'm currently testing out the autoreceptionist feature. I've been making incremental changes to the audio assets I'm using for greetings/IVR prompts, etc, which have been saved when using the phone service's backend.
However, these changes don't seem to take effect straight away when I then ring the auto receptionist phone number.
How long does it take for changes to audio to take effect on the actual phone line?
2022-10-06 06:08 AM
Hi, @csteenson,
My experience is that the changes happen pretty quickly... but not always instantaneously. I haven't made a lot of changes since setting up my Zoom Phone a year or so ago, but I do recall having to test a time or two before I see the desired change. This is probably due to propagation delay across databases in Zoom Phone servers or something like that, but I don't recall having to wait more than a minute or two.
I know that's not an "official answer" that I can quote a Zoom Support article for backup, but if that matches your experience, we've both learned something. 🙂 If you're having to wait longer, let me know: how long, exactly what type of change are you making, etc. I'll try to replicate here.
2022-10-06 06:56 AM
Hi @Ray_Harwood
I've been using the text-to-speech generator at the moment for audio prompts. I've made changes to the content of these prompts but the changes aren't registering when I then phone the number. I've been waiting for around 2 hours and it hasn't changed yet. I thought it would be more or less instantaneous. Change to auto receptionist forwarding have taken effect though.
2022-10-06 08:30 AM - edited 2022-10-06 08:30 AM
Hi csteeenson,
As @Ray_Harwood stated there should be very little delay. The changes should have taken effect by now. I just tested it on my system and it was basically instantaneous. Have you verified in the web portal that your changes took effect? I have had an occasional time when my session expired and it looked like changes were being saved, but after a refresh, they reverted to the original settings.
2022-10-06 08:43 AM
Unfortunately, this is not at all my experience (I wish it was). All changes have definitely been saved. I've checked several times now at this point. But old audio version continue to appear when phoning....
2022-10-06 08:56 AM
I wrote a detailed reply as I went through the motions of changing my voice mail greeting. ONE time I made a change that showed up 4 minutes later. Since then, nothing I've tried in the last 45 minutes has made another effective change.
I've created a Support Ticket. I'll let you know when I hear anything substantive. 🤓
2022-10-06 05:56 PM
I've noticed this too, the change I make I can preview it on the web portal fine (using text-to-speech generator for voicemail prompts) but in actual call testing it was the old one. I got impatient (after about a couple minutes of trying) and made a new prompt, switching to that one and deleting the old one. Think I just used the duplicate function to achieve this.