Introducing the new Zoom Community Champion Program where we recognize our most engaged community members for their contributions.

Learn more and join
cancel
Showing results for 
Search instead for 
Did you mean: 

Help - prompt for recording grayed out

halvor4
Listener

I am trying to update the below for prompts for call recording and the below is grayed out. Is anyone able to assist? 

Screen Shot 2021-11-30 at 4.38.30 PM.png

1 ACCEPTED SOLUTION

Kev
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @halvor4 - it looks like you are changing the setting at the extension level (for example, phone user or call queue) and it's greyed out because it's disabled at a higher settings level (either site or account level). 

 

Follow the instructions in this article to access policy settings at the site and/or account levels, then make sure that option is enabled: https://support.zoom.us/hc/en-us/articles/360033511872-Changing-Zoom-Phone-policy-settings

 

After that, you should be able to enable it at the extension level.

 

Hope that helps!

View solution in original post

3 REPLIES 3

halvor4
Listener

This is for ZoomPhone only.

Kev
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @halvor4 - it looks like you are changing the setting at the extension level (for example, phone user or call queue) and it's greyed out because it's disabled at a higher settings level (either site or account level). 

 

Follow the instructions in this article to access policy settings at the site and/or account levels, then make sure that option is enabled: https://support.zoom.us/hc/en-us/articles/360033511872-Changing-Zoom-Phone-policy-settings

 

After that, you should be able to enable it at the extension level.

 

Hope that helps!

Thank you!