Disaster Recovery Plan

[kmcgregor]

Does Zoom have a disaster recovery plan if they go down? With our previous carrier, if their servers or system went down all of our incoming calls were routed to one mobile phone.  Is this possible with zoom as well and how do I go about setting this up?

[sachinzoom]

Hello there,

Please find the details to setup Zoom Phone Local Survivability, which will allow you to have an On_Premise failover for your Zoom phone system. 

https://support.zoom.us/hc/en-us/articles/8427359971853

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[enielsen]

As far as I know, Zoom Phone has no feature to failover as you described if Zoom Phone itself is down. The Local Survivability product would allow internal and outbound calls to be made.

Though if the Zoom App is also down, I think the Local Survivability product won't work either, except for physical phones.

[sachinzoom]

Appreciate your thoughts @enielsen The understanding here is that somehow customer is not able to reach Zoom cloud, in which case ZPLS will take over. The Zoom App in this case will register on-premise. 

Hope that clarifies

[kmcgregor]

@sachinzoom and @enielsen I'm actually looking for a solution for when the company Zoom is down. Like zoom is hacked, or they loose access to their servers or whatever. For our disaster recovery plan, we need to advise our staff on what to do. Our last carrier was a VOIP and if they went down for whatever reason, all the calls would route to one mobile phone number and that person could still field calls for us.

[sachinzoom]

Hi @kmcgregor 

We have multiple data centers and carriers that will minimize the possible of such an occurance. This feature specifically though is something that we are considering for future  

[jdustan]

Is there a link to Zoom's BCP plan that showcases this redundancy?  

[kmcgregor]

Thanks @sachinzoom that's good to know!

[sachinzoom]

You are welcome @kmcgregor .  Have a great day

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