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Disabling voicemail

CallyMark
Listener

Hi All

 

Does anybody know if it is possible to disable voicemail for a call queue within Zoom? So the call just disconnects after playing an automated message

 

Thanks

1 ACCEPTED SOLUTION

IP-Man
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Perhaps you do not have the necessary privilege to do so?

 

Here's our KB document showing the requirements on changing CQ settings that you might want to check.

 

Changing call queue settings  

 

If this has answered or help find a solution to your question , please click the Accept as Solution button below so that others in the Community may benefit as well.

Cheers!

View solution in original post

3 REPLIES 3

IP-Man
Community Champion | Zoom Employee
Community Champion | Zoom Employee

@CallyMark , yes there is an option to disconnect under user settings call handling parameter "when a call is not answered" you can either choose the option to forward to VM or disconnect.

 

IPMan_0-1648132001382.png

For a Call Queue, just go to call queue profile and you can set that scenario to the overflow setting.

 

IPMan_1-1648132174666.png

 

If this has answered or help find a solution to your question , please click the Accept as Solution button below so that others in the Community may benefit as well.

Cheers!

@IP-Man thanks for the help, we don't have the disconnect option in the drop-down, just the options in the screenshot below. Do you think we could have an incorrect setting somewhere?

 

CallyMark_0-1648133453228.png

 

IP-Man
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Perhaps you do not have the necessary privilege to do so?

 

Here's our KB document showing the requirements on changing CQ settings that you might want to check.

 

Changing call queue settings  

 

If this has answered or help find a solution to your question , please click the Accept as Solution button below so that others in the Community may benefit as well.

Cheers!