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Desk Phone Call Controls - Zoom Phone Appliance

FORE-Craig
Participant

Hi,

 

Has anyone with a Zoom Phone Appliance figured out if it is possible to make it work for Desk Phone Call Controls?

 

We have Yealink VP59 Zoom Phone Appliances. In the web portal under User Settings they appear as a Zoom Appliance and not as a Desk Phone, and thus don't have the option to check "Allow Call Control for Client".

Craig
1 ACCEPTED SOLUTION

zac2021
Community Champion

Hi @FORE-Craig,

 

Thank you for asking the Zoom Community. Call Control on Zoom Phone Appliance (like Yealink VP59 and Poly CCX series) is not available as of yet. It is still under development with no specific plan release date yet.

 

Thanks!

_______________________________________________________
If my reply helped, don't forget to click the accept as solution button ⤵️ so that others in the community may benefit as well.

View solution in original post

5 REPLIES 5

Ray_Harwood
Note Taker

Hey, @FORE-Craig, (updated - added link!)

I don't have any experience with the Zoom appliances, but I did find this Zoom Support article that explains how to convert a Yealink phone to an appliance, and back to a SIP phone.  Unless you need this phone for a Zoom Room or have some other reason to leave it as an appliance, I'd thinking changing it back to a phone would give you the capability you're looking for.

If that doesn't work, you can always move it back to an appliance.

Just my suggestion... don't know for sure this will meet your needs. 😎


Ray - "Old Desert Lizard" / GoodClix.com
Please like any post that helped you; please mark solutions so others can find them!

Hi Ray,

 

Thanks for your message! No, we actually got the Yealink VP59's because they do want the Zoom Phone Appliance thing. It has nothing to do with Zoom Rooms. The Zoom Phone Appliance basically overlays the native Yealink SIP phone interface with an app written by Zoom similar to the Zoom desktop app. It is cool looking and feeling, what an executive would expect in a phone interface these days. I would say though that the software is not ready for primetime. It seems more like a sideline project to the people at Zoom.

 

Anyways, we have been waiting for the Desk Phone Call Controls (select a number on your computer on a webpage or in a native Contacts app and have the call initiate on the desk phone) since they were announced last year. We were assuming that it would work with the ZPA just like the other desk phones. 

 

Ugh!

Craig

zac2021
Community Champion

Hi @FORE-Craig,

 

Thank you for asking the Zoom Community. Call Control on Zoom Phone Appliance (like Yealink VP59 and Poly CCX series) is not available as of yet. It is still under development with no specific plan release date yet.

 

Thanks!

_______________________________________________________
If my reply helped, don't forget to click the accept as solution button ⤵️ so that others in the community may benefit as well.

Thank you for the information, Zac!

Craig

jefrancisco4
Community Champion

Hi @FORE-Craig ! You have some responses to your discussion worth noting. Have any of these answered your question? If so, don’t forget to mark the reply as an accepted solution!