You're invited to Zoomtopia 2022! Our annual user conference will take place in the Americas on November 8-9 and in APAC, Japan, and EMEA on November 17.Learn more about our hybrid event experience
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Innovative video solutions for every meeting space.
Solutions to host impactful virtual and hybrid experiences.
An omnichannel cloud solution optimized for video.
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
An open platform that allows developers to build Zoom apps and integrations.
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Resources that help developers evaluate & build with our solutions
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
On of my users just got this error message upon trying to send an SMS via the Zoom desktop app (same happens on phone)
I can find no reference to what the daily cap on SMS messages might be, but from my usage logs this person shouldn't come anywhere close to a cap. They are talking with some of our contractors about filling jobs, not some sort of automated marketing campaign or anything.
The only references I can find are API rate limits but even then, I don't think they'd hit that ceiling.
I have created a ticket, but is there some setting or report I'm missing? Thanks!
Update for folks who may have the same problem in the future:
I have been informed by a support ticket that the SMS limit is 20 to 100 texts per user per day. That is just really low in my opinion. There are ways to increase this limit but it involves registering your brand and detailing your "campaign" . All of this is geared towards business to consumer communications, which I understand as per federal regulations. However, my use case are managers texting their workers with job info. It feels odd to have to set that up as some sort of marketing campaign.
More details as the story unfolds...
Despite our request for an increase in the SMS count not being for marketing purposes or communication with customers, it looks like due to the regulations we still need to register a brand and an sms campaign. It is now awaiting approval.
You can read more info about this in Zoom here
More details when I hear back about approvals...