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Call forward takes 11 seconds to transfer and there is dead silence

MyZoomPhone
Observer

Using Auto Receptionist IVR to Forward to Phone Number. It takes sooo long to transfer the call. There is dead silence. Is there any way to fix this issue? Or any workarounds to alleviate the pain?

1 REPLY 1

Craig
Community Champion

Hello @MyZoomPhone 

 

I have just tested an Auto Receptionist transfer to an external number and I wasn't able to reproduce this behaviour so would you mind telling us a little more about your setup please?

 

Do you have an option in the IVR that directs the caller to an external number or does the Auto Receptionist simply forward the call? Are you forwarding the call to an 'external contact' or have you specified a 'phone number'? Is the number domestic or international? Do you eventually hear ringtone or are you hearing silence until the call is answered by the remote party?