You're invited to Zoomtopia 2022! Our annual user conference will take place in the Americas on November 8-9 and in APAC, Japan, and EMEA on November 17.Learn more about our hybrid event experience
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Innovative video solutions for every meeting space.
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
An omnichannel cloud solution optimized for video.
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
An open platform that allows developers to build Zoom apps and integrations.
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Resources that help developers evaluate & build with our solutions
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
We have a few call queues that we use for daily operations. One particular call queue is doing odd things. This call queue uses a Main Auto Receptionist that routes to our customer care line. The most frequent issues are:
We have double checked the auto receptionist's routing, employee call queue status, and employee settings. All look exactly like they should.
Another separate issue: One of our employees is getting a Network Not Available error message in the middle of every phone call. It will drop the call each time.
Any help would be much appreciated, as I am fairly green to these issues. Thanks in advance!
your post indicates you have checked most of the components except the settings on the call queue.
you may consider reviewing the call queue support articles and comparing your customer care line queue to your other call queues that work properly. since your customer care line is fed by your main auto receptionist, you may consider reviewing the support articles on autoreceptionist as well.
Network Not Available error may be a network related issue. zoom phone has a Network Diagnostics feature that may help in diagnosing the issue. please see attached screenshot. you may need to get support to enable this feature.
is this employee getting the network not available message:
1, connected to the internet through the same network switch as others who are not experiencing this issue?
2, what zoom phone device is being used, for example, a poly or yealink desk phone, a windows pc client or a mac client on a pc? if the employee is running a zoom client on a pc, check the pc including other programs consuming cpu and memory, possible issues with the network patch cables and the network interface card (nic).
3. run continuous ping over the day to verify that there is no network problem such as packet loss.