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We have just set up ZOOM phones in our office of 5 staff, and its fair to say I'm having a difficult time trying to get everything working perfectly!
At present, if someone calls our main number, the call goes to voicemail if not answered within 30 seconds, or if our main number is busy.
I would like to set up a call queue so that an inbound call to our main number (if busy or doesn't answer) will automatically go to another internal extension, before going to voicemail if not answered.
Hoping someone can assist me!
I don't know if you had your question answered already, but the following is what would recommend doing to arrive at what you want.
I hope that helps!