Auto Receptionist

[svogel]

anyone know how to do this..

our Auto Recp

Hit 1 for Customer service

then have it forward to an external TFN number into our Contact Center?

thanks 

[FORE-Craig]

Hi!

Under your Auto Receptionist:

• Next to Greeting Prompt, click Audio Library and add the customized spoken greeting with instructions to select 1 for Customer Service, etc.
• Make sure that the name of your recording is selected for Greeting Prompt.
• Set Route To to Interactive Voice Response (IVR).
• Edit IVR Menu
  • Key 1 - Edit and set to Forward to Phone Number, enter the full phone number in E.164 format.
• Test

I hope that helps!

[HuckFinn-ZP]

Hi @svogel ,

In addition to what @FORE-Craig mentioned. You need to add a telephone on the AR so the outdial to external PSTN will work.

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