Hey there! My company actually raised the issue to Zoom, and there wasn't really a resolution - it just went away by the time they came back to me. What you have to do is the same thing - which is raise an issue (quickly, so they can perhaps help before you need to make the call) and make sure you have some logs of the calls you wanted to make.
This is how Zoom ended up responding after going through the logs I had sent them:
Good day, Here's the response from our engineers.
"From all the logs, we can confirm that the user’s Zoom client either did not send any packets or the packets did not reach our cloud (Mostly the packets did not reach our server).
We need the client logs if the issue occurs again to check if the packets are being sent. Mostly it should be a temporary network issue, if the issue is not happening again."
So it seems like it was a temporary issue with the network, If the same issue happens again please have it reported to us, We need to get the logs from the client.
This is the information they requested from me:
Call Sample(s)
-Date/time/timezone of these calls:
-Zoom client or Deskphone:
-Client version or Deskphone model and firmware: