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Browse Backgrounds2022-06-24 03:03 AM
Hi Zoom community,
I am having this issue with making phone calls where the person I am calling is unable to hear me at all. I, however, can hear them as clearly as their connection allows.
What I have tried out so far:
Note that this number has been created for over 24 hours, and again, I can hear the person I am calling fine but they cannot hear me at all. So, I don't think it has to do with the connection itself.
Any other suggestions to troubleshoot?
Apologies if this has been discussed already, but I could not find the topic that matched my query.
Solved! Go to Solution.
2022-07-19 01:59 AM
Hey there! My company actually raised the issue to Zoom, and there wasn't really a resolution - it just went away by the time they came back to me. What you have to do is the same thing - which is raise an issue (quickly, so they can perhaps help before you need to make the call) and make sure you have some logs of the calls you wanted to make.
This is how Zoom ended up responding after going through the logs I had sent them:
Good day, Here's the response from our engineers.
"From all the logs, we can confirm that the user’s Zoom client either did not send any packets or the packets did not reach our cloud (Mostly the packets did not reach our server).
We need the client logs if the issue occurs again to check if the packets are being sent. Mostly it should be a temporary network issue, if the issue is not happening again."
So it seems like it was a temporary issue with the network, If the same issue happens again please have it reported to us, We need to get the logs from the client.
This is the information they requested from me:
Call Sample(s)
-Called number:
-Calling number:
-Date/time/timezone of these calls:
-Zoom client or Deskphone:
-Client version or Deskphone model and firmware:
-Error Message Prompt:
2022-06-27 01:09 PM
Hi @hanaalisa, and welcome to the community! I have gone ahead and created a support ticket with our technical team. Please be on the lookout for an update in your email.
2022-07-18 08:48 PM
I've had the same problem for months and haven't found a solution. Audio works perfectly with other video call platforms. On Zoom, though, others are not able to hear me when I'm on my laptop. I've tried all of the above mentioned solutions, too. Like I said, the audio is fine on the laptop; it's a Zoom issue I'm having.
2022-07-19 01:59 AM
Hey there! My company actually raised the issue to Zoom, and there wasn't really a resolution - it just went away by the time they came back to me. What you have to do is the same thing - which is raise an issue (quickly, so they can perhaps help before you need to make the call) and make sure you have some logs of the calls you wanted to make.
This is how Zoom ended up responding after going through the logs I had sent them:
Good day, Here's the response from our engineers.
"From all the logs, we can confirm that the user’s Zoom client either did not send any packets or the packets did not reach our cloud (Mostly the packets did not reach our server).
We need the client logs if the issue occurs again to check if the packets are being sent. Mostly it should be a temporary network issue, if the issue is not happening again."
So it seems like it was a temporary issue with the network, If the same issue happens again please have it reported to us, We need to get the logs from the client.
This is the information they requested from me:
Call Sample(s)
-Called number:
-Calling number:
-Date/time/timezone of these calls:
-Zoom client or Deskphone:
-Client version or Deskphone model and firmware:
-Error Message Prompt: