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unwanted billing

FT3
Listener

How to cancel a automatic billing when you have a free account (basic)?

My credit card is billed .. and there's nobody I can join to resolve this case.

 I made research on my mails etc .to see if I haevn't created a paid account but no trace of that ...

 

Thanks for you help

 

 

1 REPLY 1

crchan123
Zoom Moderator
Zoom Moderator

Hi @FT3! Please contact our billing department by opening a ticket using this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032

They will be able to assist you in resolving the billing issue. When you open a ticket, please make sure you are logged in with your Zoom account so we can access all the necessary data on our end.

If this helps, please remember to click on the "Accept as Solution" button below!