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not able to connect on Zoom

VaraRasuri
Listener

In Zoom meeting
From Participant's account, he/she  clicked  "Join Session" or "Join meeting" or meeting link before the scheduled time but showing that the meeting has not started.
but when checked with host, 
he joined the meeting.

they were not able to connect on Zoom when both the participant and coach joined the session.
any suggestions?

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