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Browse Backgrounds2023-02-03 07:48 PM
Windows
Summary
Shut down unexpectedly
Date
3/2/2023 9:28 PM
Status
Not reported
Problem signature
Problem Event Name: BlueScreen
Code: 3b
Parameter 1: c0000005
Parameter 2: fffff80254c32991
Parameter 3: ffff93813ff89900
Parameter 4: 0
OS version: 10_0_22621
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.22621.2.0.0.768.100
Locale ID: 17417
2023-02-22 10:18 AM
Hi @ckkhor0722, welcome to the Zoom Community! I apologize for the delay in response.
Please try the following to troubleshoot:
Uninstall the current Zoom version, Restart the device, then download & install the 64-bit Zoom desktop client.
https://support.zoom.us/hc/en-us/articles/207373866-Zoom-Installers
Let me know if that helps!
Carla,
Zoom Community Team
Please click Accept as Solution if you found this reply helpful. Thank you!
2024-03-14 02:18 PM
I too have the same problem on a Dell Windows 11 laptop. Once Zoom tries to communicate with the camera, it blue screens. I have checked my camera driver and it is current. I have unintalled and reinstalled Zoom twice. Camera seems to work fine on other apps.