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User replacement on a business license - How to??

laurelCCCF
Listener

We have ten business licenses and ten users. I am trying to replace one user with another user,  without losing the scheduled meetings and recordings associated with them. Customer chat support cannot figure out how to do this. They sent instructions for adding a user and for deleting a user. They don't seem to have instructions for just REPLACING a user. The system keeps prompting me to buy another license. I am not trying to add an 11th user. I am trying to replace one of the ten licenses we paid for already.  Does anyone know how to do this without losing the recordings and scheduled meetings associated with the individual being replaced? Thanks for your help! 

2 REPLIES 2

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Hi, @laurelCCCF,

 

It's not clear to me what you want done with the person whose meetings will be transferred.  Will they stay on your account as a licensed user, or will they be deleted.  (Your statement that you're "trying to replace one user with another user" which implies to me that there is either an existing or new user who will gain the meetings, and a user who will be losing the meetings AND having their account removed.

 

You probably got this article from Zoom Support:

https://support.zoom.us/hc/en-us/articles/115005866183-Transferring-data-to-another-user 

This article does make an assumption that you're deleting the current owner of the meetings.

 

Note that in the article it does say "If you need further assistance in transferring meetings, webinars, or cloud recordings, please contact Support."  I'd recommend creating a Support Ticket for Zoom Staff here:

https://support.zoom.us/hc/en-us/requests/new 

 

Us volunteers in the Zoom Community don’t have access to account information or ability to make changes to accounts.  Zoom Staff should be able to help you with this request. Be sure to include the email addresses for both the "current meeting owner" and the "new meeting owner", and mention that the current meeting owner is not going to be deleted.  You might also reference the article by URL, so they know you've done your research. 


Ray - GoodClix.com / BusinessIsZooming! Podcast / aka "Old Desert Lizard"
Please mark solutions that helped you !

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

@laurelCCCF, I’d add that if you have a Business license, you may have access to phone call Support. See the section on  Zoom Plans and Support Options in https://support.zoom.us/hc/en-us/articles/201362003-Zoom-Technical-Support 


Ray - GoodClix.com / BusinessIsZooming! Podcast / aka "Old Desert Lizard"
Please mark solutions that helped you !