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Plan Refunds

Linh22
Listener

I canceled my subscription and want to request a refund.

1 ACCEPTED SOLUTION

VA
Zoom Moderator
Zoom Moderator

Hi @Linh22 to request a refund along with the cancellation of a paid account, please login to your Zoom web portal, select Account Management > Billing and the follow the refund instructions here.

If this isn't working for any reason, please contact our Billing Support team and they'll be able to assist you.

 

I hope this helps!


Virginia (she/her/hers)
Zoom Community Team

View solution in original post

4 REPLIES 4

VA
Zoom Moderator
Zoom Moderator

Hi @Linh22 to request a refund along with the cancellation of a paid account, please login to your Zoom web portal, select Account Management > Billing and the follow the refund instructions here.

If this isn't working for any reason, please contact our Billing Support team and they'll be able to assist you.

 

I hope this helps!


Virginia (she/her/hers)
Zoom Community Team

there is no refund button and anything. everything is soo hassle. your team doesn't even respond immediately on emails. how frustrating

 

Hi I have accidentally bought a year subscription for a £100 but changed to monthly straight after because only need zoom for a month max so I am entitled to get my £100 refunded l. Thank you ryan

umair79pk
Listener

I have canceled my subscription and now want a refund of amount which Zoom has charged without my permission and consent and worst thing is nobody attending my call